If you have any questions regarding the Penha Privilege Program, please carefully read our Frequently Asked Questions below.

1. WHAT IS PENHA PRIVILEGE PROGRAM?

The Penha Privilege Program allows customers to earn and redeem points at Penha Duty Free, M.A.C. Cosmetics, Victoria’s Secret and Bath & Body Works on the islands of Aruba, Bonaire, Grand Cayman, Curacao and St. Maarten. For all store locations please visit our website.

2. WHAT ARE THE TERMS OF THE PRIVILEGE PROGRAM?

You can find the Penha Privilege Program’s Terms & Conditions here.

3. HOW DO I EARN PRIVILEGE POINTS?

$1 spent = 1 Privilege Point earned. You can earn Privilege Points for dollars you spend on each qualifying transaction at one of the aforementioned stores, excluding federal, state and local taxes, shipping charges, employee or other discounts, and items purchased with a gift card, merchandise credits, or any other rewards. Sale/promotional/discount items are excluded from the program.

4. HOW CAN I REDEEM PRIVILEGE POINTS?

You can redeem Privilege Points for qualifying products in one of the aforementioned stores. You cannot combine the redemption of Privilege Points with any other coupon or promotion. Privilege Points used to redeem for a reward will be deducted from the total points available in your Member Account. It is not possible to redeem points at Penha Duty Free Curacao Airport and Penha Duty Free Bonaire Airport – Members can only earn Privilege Points in these locations.

5. HOW MUCH IS 1 PRIVILEGE POINT WORTH?

Each Privilege Point represents a value of USD 0,03. For example: If the price of a product is USD 60,00 then 2000 points are needed for full redemption.

6. I FORGOT/LOST MY CARD

We advise you to write down or take a picture of your customer number and privilege number (located on the back of your card) for your own personal reference. In case you forgot to bring your card to store, you will still be able to earn Privilege Points on your purchase if you present the cashier your personal ID. To ensure proper handling of Member Accounts, lost or stolen cards must be reported to Penha Duty Free by contacting Head Office at (+5999) 4612266. If a Member loses their Member Card, Member may be issued a new Member Card at a cost of $10 Penha is not responsible for misuse of Member’s cards and/or accounts.

7. CAN I CLAIM PRIVILEGE POINTS AFTER THE TRANSACTION HAS BEEN MADE?

It is not possible to claim Privilege Points after your transaction has already been completed.

8. WHEN WILL MY PRIVILEGE POINTS BE AVAILABLE?

Your Privilege Points are directly added to your account after you have successfully used your Penha Privilege card upon your purchase.

9. HOW DO I CHECK MY BALANCE?

You can check your Privilege Point balance at any Penha Duty Free store.

10. WILL MY PRIVILEGE POINTS EVER EXPIRE?

While your membership may remain open, Privilege Points will expire after twelve (12) consecutive months of inactivity; a period in which a Member does not earn or redeem Privilege Points, makes no qualifying purchases and takes no qualifying actions.

11. HOW DO I UPDATE MY ACCOUNT INFORMATION?

You can make changes to your account at any Penha Duty Free store.

If your question is not listed or if would you like to receive more information, please contact customer service at privilege@jlpenha.com.